Return & Refund Policy
Every once in a while an issue may occur with an order. If this is the case, I are happy to assist you in any way I can. If the problem occurred as a result of an error on our part, I am more than happy to replace the item.
Check out our handy list below to determine if you are eligible for a replacement.
If any of the following occur, I will take care of it for you.
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If the wrong garment, color or size has been sent to you.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, unfortunately I cannot replace or refund your item.
- You ordered the Wrong Size or Wrong Product: Please make sure you review the Sizing Guide and Product details BEFORE ordering.
- You provided and Incorrectly Shipping Address: I am not responsible for packages delivered to a wrong address that was provided by the customer.
RETURN / REPLACEMENT INSTRUCTIONS
If you believe an error has occurred due to a mistake on our part, please contact me. I am happy to replace any items that have missed the mark on. Just refer to the "Our Responsibility" list above.
Please follow these instructions for an exchange:
1. Take a photo of the problem – If the problem is the print size, please use a ruler in the photo to show the size error.
2. Contact me with the subject line “Order # “YourOrderNumber” Replacement Request” using the 'Contact Lu' page
3. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue.
***You MUST Contact me by email to initiate the Refund Process - Refunds will Not be granted if you return an item without notification first.***
Refunds are not granted due to longer than expected shipping/processing times. All orders are guaranteed for delivery. If orders are not received due to circumstances beyond my control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
The policy lasts 30 days after item has been delivered. If 30 days have gone by since your order has been delivered, unfortunately I can’t offer you a refund. I can only replace or refund items if they are defective or damaged.
Refunds/Returns will not be granted if the customer ordered the incorrect size/color/quantity etc. I will ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and I will try our best to accommodate your request. If your order has already been shipped, I cannot make changes to your order, and a refund will not be granted.
I am not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once I have received the returned item, I will provide our return shipping address by email to the original purchaser. Your item will be inspected once received to confirm validity of the claim. A refund will only be granted after the inspection is completed.
The Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
*** Please select a traceable shipping service or purchasing shipping insurance when returning your order***
EXCHANGES (if applicable)
Exchanges are not permitted. Items that are received that are found to be defective or damaged will be replaced free of charge.